Question 1

Do you accept Pets?

Accepted Answer

Unfortunately, out of respect for local wildlife, other guests and our neighbours, we are unable to accommodate pets=

Question 2

Smoking/ Vaping and Alcohol

Accepted Answer

Smoking is NOT permitted in the units or on the RV sites as this can result in a $1000 cleaning fee.  Please refrain from smoking in areas that are shared with other guests (dock, playground, beach and Rec room, etc.). Butts are to be placed in proper receptacles provided, not on the ground. Alcohol is to be consumed responsibly. Please be considerate of your neighbours throughout the resort

Question 3

Is bedding included with the rental?

Accepted Answer

Yes, we provide all sheets, pillows and blankets.   We do NOT provide bath or beach towels.

Question 4

Is the water safe to drink?

Accepted Answer

NO,  Boil Water Advisory in effect. Our water is supplied from the lake, must be boiled for 1 minute prior to consumption. Please bring bottled water for your own use or it maybe purchased at Keewatin Grocery

Question 5

How do I get access instructions?

Accepted Answer

Access instructions are sent automatically 4 days prior to check in. If you are less than 3 days out from arrival and you have not received your access instructions please check your spam folder or contact us

Question 6

What type of coffee maker do you have?

Accepted Answer

Our Glamping units have a single serve Keurig coffee machine, so all you need to bring is your coffee of choice and creamer if so desired

Question 7

Why don’t you provide towels?

Accepted Answer

Our local health department recommends that all towels are removed from the Glamping units  between guests and laundered at a commercial laundry facility at specific temperatures.   Due to the rural location and limited laundry facilities, we made a business decision to ask our guests to bring towels along to help keep costs down for our guests as well as preserve our on site septic system

Question 8

What about Boats and water Toys

Accepted Answer

We do not have a boat launch or offer boat rentals on site. If you are boating on Lake of the Woods for the day we have a small area to park your trailer overnight. There are several boat launches nearby We have several Kayaks and Stand Up Paddle Boards, a canoe and a pedal boat for your use ( kids sizes as well.)   If you have small children we recommend bringing life jackets specifically for them to ensure proper fit.  Life jackets should be worn at all times when using supplied sup's, canoe, pedal boat or kayaks.

Question 9

What are your check in and check out times

Accepted Answer

Check-in is  4pm and Check-out is 10 am

Question 10

Do I need to bring soaps?

Accepted Answer

Your Glamping rental includes Dish soap and  hand soap at each sink,  We do NOT provide shampoo, conditioner, bath soaps,  make up wipes or personal items.  Septic safe toilet paper will be provided

Question 11

Can I bring my own RV to the Resort?

Accepted Answer

Spruce Lake Resort is a Stay-in-Place RV Resort,  we provide all rental units and do not offer seasonal sites.

Question 12

Are there cleaning supplies available?

Accepted Answer

Our Glamping units have basic cleaning supplies and a broom available for guests to use during your stay if you need to clean up some sort of spill or mess.

Question 13

What is your cancellation policy?

Accepted Answer

For direct bookings, we require a 30 day notice from the date of check in for a full refund.  If you're within 30 days of check in we can cancel and try and rebook.  If we are successful we would also provide a refund.   If you booked on VRBO or Airbnb their cancellation policies supersede ours.  Please log into your account and check your cancellation policy there.  All booking cancellations from one of these third party platforms needs to be initiated with them on their platform. We can Not cancel an Airbnb or VRBO reservation without you first requesting cancellation on the respective portal.

Question 14

Do you have a firepit?

Accepted Answer

Yes, all of our Glamping units have fire pits.  Keep your fire small and under control with grate over it. Also, never leave a fire unattended. If you have to leave for some reason or are done with the fire for the night please extinguish completely with water.

Question 15

Do you supply Firewood?

Accepted Answer

Firewood is available for purchase onsite and payable by E-Transfer for $10 per bag. We supply a combination of Ash and Birch logs to minimize smoke and sparks. Alternatively, Firewood may be purchased at LOTW Timber Works at Lot 1 McKenzie Portage Rd which you will pass on the way to the resort, they have a road side stand, McMunn and Yates or at most gas stations

Question 16

How well stocked is the kitchen?

Accepted Answer

All of our kitchens should have all you need to cook and serve meals for the max occupancy of the cabin.  Pots, pans, mixing bowls, cookie sheets, plates, cups, silverware etc   Bring any specialty items you may require

Question 17

Where do we Park?

Accepted Answer

Glamping sites are for loading and unloading only during your stay, Assigned parking by site # is provided by corresponding numbered stalls

Question 18

Do you supply spices

Accepted Answer

We supply salt and  pepper, other spices and specialty kitchen items are to be supplied by the guest. you will also find plastic wrap, tin foil and some plastic storage containers

Question 19

Do you have Wi-Fi?

Accepted Answer

We have Starlink Wi-Fi throughout the resort and smart tv’s in each unit for streaming services. You will need to log in to your own account. Cable TV is not provided

Question 20

Where can I purchase Groceries

Accepted Answer

Keewatin Grocery is 5 minutes away towards Kenora right off the Hwy or there is a Safeway in Kenora

Question 21

Are there Security Cameras?

Accepted Answer

Yes, as we are a rural property we have several security cameras on site for the common areas only to ensure a safe environment for all guests. No devices are installed in guest units

Question 22

Can we use the awnings of the Glamping unit?

Accepted Answer

Yes, Use with extreme care. In moderate to heavy winds, when you are absent or during the night, they must be retracted for your safety. Awnings can be damaged very easily, therefore keep all fires a safe distance away. During rain, tilt one corner lower than the other to allow runoff. Use of the awning is the sole responsibility of the guest. If the awning is deployed, then it is recognized that the guest has agreed to accept all responsibility for the awning..

Question 23

Can we pitch a tent on site?

Accepted Answer

There are no provisions for tenting on site

Question 24

What are the hours for the Rec Room

Accepted Answer

The Rec Room is open from 6 am to 11pm daily